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(20 reviews)
Author: Robert Damelio
ISBN : 1563273764
New from $17.62
Format: PDF
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The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters.
Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.
New in the Second Edition:
- Four new chapters and 75 new graphics
- An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes
- A set of measures for flow and waste
- A discussion of problematic features of knowledge work and business processes that act as barriers to flow
- Seven principles* and 29 guidelines for improving the flow of knowledge work
- A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days
Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.
Download latest books on mediafire and other links compilation Free The Basics of Process Mapping, 2nd Edition
- Paperback: 183 pages
- Publisher: Productivity Press; 2 edition (May 11, 2011)
- Language: English
- ISBN-10: 1563273764
- ISBN-13: 978-1563273766
- Product Dimensions: 0.5 x 6.1 x 9 inches
- Shipping Weight: 6.4 ounces (View shipping rates and policies)
Free The Basics of Process Mapping, 2nd Edition
Mr. Damelio has done it again! I have been looking for a basic book on Process Mapping for quite some time because one of my client companies till recently used lengthy and complicated process documentation which had been predominantly text based- sometimes difficult to understand. I obtained a copy of "The Basics of Processes Mapping" the day it was out because I have used first edition of this book for a long time. I developed a workshop based on this book for the line supervisors and group leaders on the shop-floor and made it a mandatory reading for all participants. So far, we have converted some key processes from text based to diagram based documents, the results have been great. I will strongly recommend this book to people working in the areas of "Process Visualization" and "Process Simplification". Although the book's title is "The Basics..." yet experienced professionals will find quite a few interesting ideas and get help in fine tuning process mapping concepts. The book explains all common kinds of process maps in simple and easy-to-follow instructions.
By J. Cheema
This is one of the best books that I have read on process mapping. The author takes a step back from the usual process mapping guide approach and makes some borderline philosophical statements about the nature of work, including its traits and characteristics. He writes about work components, features and boundaries, for example, examining what work is at its core. As I read these passages I was reminded of Aristotelian analysis of reality and that philosopher's description of the Four Causes. The author then proceeds on the more traditional journey of explaining how to create a process map. Along the way, however, he also introduces the notion of a relationship map, which is a tool that starts the analysis by first identifying all the players in the process and giving a birds-eye view of how they relate. He also covers swim-lanes in good detail, showing how one can visually track the back and forth between various units. The process mapping is fairly traditional, but he keeps it at a high level, noting that it is not always necessary to go into gory details to find ways to improve a process. The best part of the book is the section where he provides seven principles for identifying process issues and advice on how to address those problems. No book that I have ever read on business process mapping provides this much how-to information.
The book could have used some editorial help. The writing is sometimes awkward and requires re-reads to ensure that the passage was understood. Also, the graphical layout can be very confusing and one has to put in extra effort to connect the text to the specific figure on a graphic.
That being said, however, I highly recommend this book for someone interested in becoming a process-mapping, waste-reducing expert.
By bronx book nerd
VINE VOICE