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(96 reviews)
Author: Visit Amazon's Paul Spiegelman Page
ISBN : 0988842807
New from $22.45
Format: PDF
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Review
At least one great story of idea for employee engagement on every page!
Patients Come Second is written in an irresistible style that makes it fun and inspiring to read and hard to put down. I highly recommend this book to every administrator and manager.
-- Fred Lee, author of If Disney Ran Your HospitalPeople are going to read this book, learn from it, and ultimately provide better care to patients.
-- David Feinberg, president of the UCLA Health System Rarely do you find two seasoned health care professionals provide such candid and real experiences! The fact that both Paul and Britt have demonstrated brilliant results int heir organizations is confirmation enough that this book is a must-read for all healthcare leaders.
-- Rulon Stacey, former chairman of the American College of Healthcare ExecutivesIn this gem of a book you will find the road map for creating the best possible workplace for your people. It is based not only on great research but on great personal experiences. Britt and Paul have nailed it! Buy this book!
-- Chester Elton, author of The Carrot PrincipleFrom the Back Cover
No business can effectively take care of its customers before it takes care of its employees. Health care is no different--and that's why patients have to come second.
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Direct download links available for Free Patients Come Second: Leading Change by Changing the Way You Lead Hardcover
- Hardcover: 208 pages
- Publisher: An Inc. Original; 1 edition (March 19, 2013)
- Language: English
- ISBN-10: 0988842807
- ISBN-13: 978-0988842809
- Product Dimensions: 0.8 x 5.4 x 8.5 inches
- Shipping Weight: 12.8 ounces (View shipping rates and policies)
Free Patients Come Second: Leading Change by Changing the Way You Lead
If you're serious about enriching the patient experience and building loyalty, start from the inside out. Research clearly demonstrates that employee engagement is closely correlated with patient satisfaction and yet many healthcare leaders are still applying the traditional model that puts financials and customers' needs ahead of even some of the most basic employee needs. In recent years there has been a flood of attention paid to improving the patient experience particularly now with value based purchasing, but these attempts will not be successful without attention to the employee. In a culture of scarcity, deprivation or neglect, employees may be too depleted to deliver the type of care that leads to an impeccable reputation, patient loyalty and a healthy bottom line.
In their new book, Patients Come Second - Leading Change by Changing the Way You Lead, (2013, Greenleaf Book Group Press), authors Paul Spiegelman (founder and CEO of BerylHealth) and Britt Berrett ( President of Texas Health Presbyterian Hospital) focus on the importance of fostering a culture that puts employees' needs first, patients second and financials third. If this order makes you cringe or question the author's sanity, you need to read this book for yourself. They eloquently state the case through stories shared by numerous leaders from high-performing organizations punctuated with personal anecdotes that bring the points home.
The authors point out that employees want to feel valued. They want to feel a part of something bigger and more important than their list of job duties. And it's up to the organization's leaders to find ways to make this happen. Lesson number one is that it wont happen by wishing it were so.
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