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Author: Eileen Forrester Brandon Buteau Sandra Shrum
ISBN : B004QQ3NJO
New from $42.99
Format: PDF, EPUB
Direct download links available Free CMMI for Services: Guidelines for Superior Service for everyone book mediafire, rapishare, and mirror link
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method.
The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.
The book is divided into three parts.
Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.
Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference.
Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index.
Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.
Books with free ebook downloads available Free CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series in Software Engineering) [Kindle Edition]
- File Size: 2385 KB
- Print Length: 800 pages
- Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
- Publisher: Addison-Wesley Professional; 2 edition (March 4, 2011)
- Sold by: Amazon Digital Services, Inc.
- Language: English
- ASIN: B004QQ3NJO
- Text-to-Speech: Enabled
X-Ray:
- Lending: Not Enabled
- Amazon Best Sellers Rank: #701,152 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
Free CMMI for Services: Guidelines for Superior Service
As a long-time user of the CMM(I) models, I was pleased to see a book on CMMI for services (CMMI SVC). This third CMMI model addresses organizations that have service development, delivery, and support as their main business. In the introduction, authors Forrester, Buteau, and Shrum note that services now make up 80 percent of the world economy, so many companies can benefit from the CMMI SVC model.
CMMI for Services targets readers both new to and experienced with process improvement and CMMI. For those who are new to the CMMI approach, the book explains capability and maturity levels and how they manifest in CMMI SVC. It defines the process-improvement approach, including sponsorship, and the kinds of assessments available to help organizations determine their current performance and potential improvements. It includes Internet references to current information on lead assessors and additional training.
Process-area descriptions specific to services make it easy for readers with CMMI experience to understand how services differ from software development and acquisition (the two other endeavors for which capability maturity models exist). Discussions of service life cycles will help organizations manage the introduction, support, and removal of services. In addition, discussions of projects, service systems, service requests, and incidents show how the life cycles relate to each other, supporting organizations in developing, delivering, and managing services.
The book also includes a lot of information on how to deploy the CMMI SVC model. There's a whole chapter with 11 essays describing different cases studies, many of them in domains that haven't traditionally used CMMI.
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