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ISBN : B00B6FATIQ
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Direct download links available Free A Guide to Computer User Support for Help Desk and Support Specialists for everyone book 4shared, mediafire, hotfile, and mirror link Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E to reinforce the knowledge and skills your students need for success in today's user-support positions.
Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. Direct download links available for Free A Guide to Computer User Support for Help Desk and Support Specialists
- File Size: 12399 KB
- Print Length: 688 pages
- Publisher: Cengage Learning; 5th edition (September 24, 2013)
- Sold by: Cengage Learning
- Language: English
- ASIN: B00B6FATIQ
- Text-to-Speech: Enabled
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- Lending: Not Enabled
- Amazon Best Sellers Rank: #509,096 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
- #59
in Books > Computers & Technology > Business & Management > Technical Support
- #59
in Books > Computers & Technology > Business & Management > Technical Support
Free A Guide to Computer User Support for Help Desk and Support Specialists
Great textbook for this class. Learned a lot of great information and tips of how to work at a Help Desk environment.
By Michael P Ivan
Wonderful! It had fast shipping was exactly what it was supposed to be enjoyed the buying experience ! Great item
By DEBRA L VICKERS